FAQ

Add items to your Cart. When you’re ready, Proceed to Contact & Venue Info and Submit your Request. You can also fill out our contact form to tell us what you’re looking for — or simply give us a call and we’ll be happy to help plan your event. We aim to respond to all inquiries within 1 business day.

We allow pick-ups the day before the event during a specified time window (10:00AM -2:00PM) and returns by 12:00PM Noon the day after your event. Customer Pick-Ups are by appointment only. If you choose to pick up your rentals, we’ll need a copy of your valid photo ID at the time of pickup.

Customers are responsible for safely transporting rental items and should have a suitable vehicle as some items are large. Transport Vehicles must be covered and clean. Customers should bring appropriate items like tarps, drop cloths, tie downs, or ratchet straps to protect rental items during transport. No open trailers or trucks without a cover. We reserve the right to deny customer pick-ups.

Additional fees equivalent to the daily rental rate will apply for late returns. Items should be wiped clean upon return to avoid additional cleaning fees.

Rental items are the responsibility of the customer for the duration of the rental and while it is in the customer’s possession.

Deliveries & Pick-Ups are scheduled during normal business hours, unless otherwise stated. Exact Time/ After Hours/ Weekend deliveries or pick ups may require additional fees.

We deliver to the first dry area/ first point of access, unless specified otherwise. Elevators, Stairs, Distance between parking to the venue are factors that may require additional fees.

Set Up and Tear Down is not included, unless specified otherwise for specific items.

Items must be ready for Pick-Up in the same manner and location in which it was delivered. Items should be wiped clean to avoid additional cleaning fees.

Rental items are the responsibility of the customer for the duration of the rental, while it is in the customer’s possession.

Although it is not mandatory, it is preferred that someone is present upon delivery to receive the items to ensure there are no discrepancies. Also, it ensures that our drivers have access to the venue on time and know exactly where to set-up if required.

A 50% non-refundable retainer is required to confirm your reservation. Any remaining balance is due 7 days prior to your event date. We accept E-transfer, and Credit Card.

We require a Credit Card on file for all bookings, even when paying via alternate methods. A copy of a photo ID is also required for customer pick-ups.

The 10% Damage Waiver is automatically applied to all rental orders. It provides peace of mind by covering accidental damage or breakage. It does not cover missing or stolen items, or damage caused by misuse, negligence, or improper handling. For those situations, the client is responsible for full replacement or repair costs.

Modifications can be made to your order with at least 7 days notice.

Additions
Additions may be made up to 7 days before delivery or pick-up, subject to availability. Requests within 48 hours will be considered but are not guaranteed.

Reductions
Reductions requested at least 7 days in advance will be credited in full. Changes made less than 7 days prior are non-refundable. Credits cannot exceed the retainer amount paid.

Cancellations
Cancellation of any rental items results in forfeiting the 50% non-refundable retainer. To cancel or reschedule, at least 7 days notice must be given. Cancellation after set-up has begun forfeits any credit. Postponement of event with at least 7 days notice may entitle the client to use all or part of the deposit towards a timely rescheduled event at our discretion. Any rescheduled event is subject to availability of activities at the time of notification of postponement.

No refunds will be issued for items ordered but not used.